The Eye Tribe

Issues and troubleshooting - Windows • Re: The tracker device has been connected but is not working

2016-11-09T16:05:11+02:00

I have tested it again on the previously used Dell, but that time it has not on that laptop either.
Then I have received a firmware error message but since then I only receive the message that the device is unavailable.

According to USBdevView it is a device.

USB Devices List
Created by using USBDeview

Device NameDescriptionDevice TypeConnectedSafe To UnplugDisabledUSB HubDrive LetterSerial NumberCreated DateLast Plug/Unplug DateVendorIDProductIDFirmware RevisionUSB ClassUSB SubClassUSB ProtocolHub / PortComputer NameVendor NameProduct NameParentId PrefixService NameService DescriptionDriver FilenameDevice ClassDevice MfgPowerUSB VersionDriver DescriptionDriver VersionDriver InfSectionDriver InfPathInstance IDCapabilities

TheEyeTribeUSB Composite DeviceUnknownYesYesNoNo 00000000012016.11.09. 12:52:022016.09.09. 12:22:3029ab00fb0.00000000 6&9289170&0usbccgp@usb.inf,%GenericParent.SvcDesc%;Microsoft USB általános szülő-illesztőprogramusbccgp.sys (Szabványos USB állomásvezérlő)500 mA2.10USB Composite Device6.3.9600.17238Composite.Dev.NTusb.infUSB\VID_29AB&PID_00FB\0000000001Removable, UniqueID, SurpriseRemovalOK

Eyetribe log
2016-11-09 12:58:38.642|4256750894|I|Creating new log file
2016-11-09 12:58:38.642|4256750894|I|Initializing environment
2016-11-09 12:58:38.643|4256750894|I|Detecting primary screen
2016-11-09 12:58:38.644|4256750894|I|Register control handler
2016-11-09 12:58:38.644|4256750894|I|Default video system: Direct Show
2016-11-09 12:58:38.644|4256750894|I|Initializing config system
2016-11-09 12:58:38.645|4256750894|I|TCP port: 6555
2016-11-09 12:58:38.645|4256750894|I|Connections: local only
2016-11-09 12:58:38.645|4256750894|I|Framerate: 30
2016-11-09 12:58:38.656|4256750894|I|Initializing the Eye Tribe Server (v0.9.77)
2016-11-09 12:58:38.658|4256750894|I|Initializing network
2016-11-09 12:58:38.661|4256750894|I|Initializing dispatcher
2016-11-09 12:58:38.661|4256750894|I|Initializing Network
2016-11-09 12:58:38.661|4256750894|I|Setting network connection port
2016-11-09 12:58:38.661|4256750894|I|Setting max network connections
2016-11-09 12:58:38.661|4256750894|I|Starting Network
2016-11-09 12:58:38.661|4256750894|I|Checking for running instances
2016-11-09 12:58:38.663|4256750894|I|Creating Tracker Manager
2016-11-09 12:58:38.663|4256750894|I|Creating Camera Manager
2016-11-09 12:58:38.663|4256750894|I|Initializing COM library
2016-11-09 12:58:38.663|4256750894|I|Initialized COM library
2016-11-09 12:58:38.663|4256750894|I|Starting Device Monitor
2016-11-09 12:58:38.674|2309752702|I|Video capturing device Found: TheEyeTribe
2016-11-09 12:58:38.682|2309752702|I|Registering the device
2016-11-09 12:58:38.682|2309752702|I|Device registered
2016-11-09 12:58:38.682|2309752702|I|Video capturing device Found: Integrated Webcam
2016-11-09 12:58:38.683|2309752702|I|Registering the device
2016-11-09 12:58:38.683|2309752702|I|Device registered
2016-11-09 12:58:38.683|2309752702|I|Video capturing device Found: iSpy Virtual Devices
2016-11-09 12:58:38.683|2309752702|I|Ignoring the device
2016-11-09 12:58:38.683|2309752702|I|Validating camera device
2016-11-09 12:58:38.683|2309752702|I|Initializing tracker device
2016-11-09 12:58:38.683|2309752702|I|Starting Direct Show device
2016-11-09 12:58:38.695|2309752702|I|Building Direct Show render graph
2016-11-09 12:58:39.723|2309752702|E|Could not initialize The Eye Tribe Tracker
2016-11-09 12:58:39.728|2309752702|E|The tracker device has been connected but is not working
2016-11-09 12:58:39.733|4256750894|I|Creating Detection Manager
2016-11-09 12:58:39.751|4256750894|I|Creating Calibration Manager
2016-11-09 12:58:39.751|4256750894|I|Creating AutoExposureEstimator
2016-11-09 12:58:39.753|4256750894|I|Default calibration profile loaded!
2016-11-09 12:58:39.757|4256750894|I|Validating number of camera devices
2016-11-09 12:58:39.757|4256750894|I|Validating config chosen device
2016-11-09 12:58:47.943|4256750894|I|Shutting down Tracker Manager
2016-11-09 12:58:47.943|4256750894|I|Shutting down Camera Manager
2016-11-09 12:58:47.943|4256750894|I|Stopping Device Monitor
2016-11-09 12:58:48.732|4256750894|I|Uninitializing COM library
2016-11-09 12:58:48.732|4256750894|I|Uninitialized COM library
2016-11-09 12:58:48.732|4256750894|I|Shutting down Detection Manager
2016-11-09 12:58:48.732|4256750894|I|Shutting down Calibration Manager
2016-11-09 12:58:48.732|4256750894|I|Deinitializing dispatcher
2016-11-09 12:58:48.732|4256750894|I|Deinitializing Network Manager
2016-11-09 12:58:48.732|4256750894|I|Network Manager Deinitialized

I have read different topics but did not find the solution. I have seen that in some cases the questioners received answers in PM.

Please help me if you can.

Thank you for your help in advance.

Statistics: Posted by skatahektorka@gmail.com — 09 Nov 2016, 16:05

Issues and troubleshooting - Windows • Update binary package?

2016-11-06T10:01:35+02:00

binary package for Win upgraded to v.0.9.77.7 ??

Statistics: Posted by skatabigpepperlo@gmail.com — 06 Nov 2016, 10:01

Issues and troubleshooting - Windows • Re: "Connected but not working" and "must be connected to US

2016-10-12T00:30:28+02:00

Hi,

I have an issue which is (The Tracker device has been connected but is not working).
The systems is Windows 8.1 pro

Please I need your help

Statistics: Posted by skatamsalmankacst@gmail.com — 12 Oct 2016, 00:30

Issues and troubleshooting - Windows • Hot sensor

2016-09-27T22:07:06+02:00

I am trying to configure my system to reliably run a "Batch 2015-10" device. It gets really warm after running for 10+ minutes. It also disconnects from the eyetribe server. I don't know if these are related events but assume they are, as I cannot reconnect until the unit cools.

Any suggestions?

-Mike

Statistics: Posted by skatamike.bahr@haworth.com — 27 Sep 2016, 22:07

Issues and troubleshooting - Windows • Re: "Connected but not working" and "must be connected to US

2016-09-23T15:31:40+02:00

Dear all,

I have the same problem ! The message is : "Could not initialize The Eye Tribe Tracker! The tracker device has been connected but is not working."
The only change i had was the update do Windows 10. But i´m also using the "EyeTribe SDK for Windows v0.9.77".

PLEASE, help me!

Statistics: Posted by skatat.brunobelli@gmail.com — 23 Sep 2016, 15:31

Issues and troubleshooting - Windows • Re: The tracker device has been connected but is not working

2016-09-23T15:20:31+02:00

I´ve been having the same problem! The only change i had in my system is Windows 10. Also I started to use the "EyeTribe SDK for Windows v0.9.77". Please help me.

Statistics: Posted by skatat.brunobelli@gmail.com — 23 Sep 2016, 15:20

Issues and troubleshooting - Windows • TRACKER not connecting to window surface pro 4

2016-09-12T11:51:43+02:00

I am using the latest eye tribe v 0.9.77 on surface pro 4. Whenever I connect the tracker I get the following error msg:

The Eye Tribe Tracker has been disconnected!
[14:56:49.448] INF: Default calibration profile loaded!
[14:56:52.508] ERR: Could not initialize The Eye Tribe Tracker!
The tracker device has been connected but is not working

The Eye Tribe Tracker has been disconnected!
The Eye Tribe Tracker firmware revision is 293
Accessing Tracker device
[14:57:17.433] ERR: The Eye Tribe Tracker cannot stream data!
- Verify that the USB host is working properly, and
that the device is not already in use.

Kindly suggest where is the problem.

Statistics: Posted by skataarpit.agarwal@phfi.org — 12 Sep 2016, 11:51

Issues and troubleshooting - Windows • Re: Need to update firmware

2016-09-05T20:47:32+02:00

I simply bought a PIC-E USB Card. Now everything works fine.
This tool was helping me: https://support.oculus.com/1633938460220125/ [Oculus rift compability tool; section USB]

Statistics: Posted by skatamschoenfeldt@gmx.de — 05 Sep 2016, 20:47

Issues and troubleshooting - Windows • Re: "Connected but not working" and "must be connected to US

2016-08-24T01:59:27+02:00

hi Martin

I have the same problem too like bjorn and the rest please，can you also sent a download link for the firmware flasher tool to me

thanks

Statistics: Posted by skatapenafiel.claudio@gmail.com — 24 Aug 2016, 01:59

Issues and troubleshooting - Windows • Re: "Connected but not working" and "must be connected to US

2016-08-05T11:34:27+02:00

Martin wrote:
Hej Björn,

I've sent you a download link for the firmware flasher tool (see PM). It has proven to help with some devices, worth trying.

Trying a different cable is a good idea. We have replaced the flat cable that was shipped with the first batch, caused some issues with certain USB3.0 controllers.

I have the same problem too，can you also sent a download link for the firmware flasher tool to me？

Statistics: Posted by skataaarontan0907@163.com — 05 Aug 2016, 11:34

Issues and troubleshooting - Windows • Re: Need to update firmware

2016-07-31T10:28:42+02:00

I have the same problem.
My eyetribe model is ET1000, Batch: 2014-04
firmware revision is 293.

Please send me the update.

Thank you.

Statistics: Posted by skatatzoorik@gmail.com — 31 Jul 2016, 10:28

Issues and troubleshooting - Windows • Re: Need to update firmware

2016-07-26T14:50:55+02:00

Did anyone ever get a response? Not sure why the firmware isn't linked in the downloads section.

Statistics: Posted by skatacbarbour@nd.edu — 26 Jul 2016, 14:50

Issues and troubleshooting - Windows • Re: Need to update firmware

2016-07-22T17:06:49+02:00

Hello,

I have three EyeTribe devices: model ET1000, Batch 2014-10. I am using them in OSX 10.9+.
Using them for the first time in a few months, I discovered that they are no longer operational because a Firmware Update is needed.

I looked on your website and in your forum for a download link, but I couldn't find one. I was astonished that you only appear to be offering this firmware update through private email.

I am teaching a workshop on writing software for your device! I need the firmware update urgently so that my students can develop code for them.

Please help!
Sincerely,
Golan Levin

Statistics: Posted by skatagolan@andrew.cmu.edu — 22 Jul 2016, 17:06

Issues and troubleshooting - Windows • Re: Need to update firmware

2016-07-20T21:20:15+02:00

May I also please have a link to the firmware? While I realize that the tracker will only work on a USB3 port, do you think it can be updated on OSX using parallels? Not sure if those are USB 2 or 3 ports.

Statistics: Posted by skatacbarbour@nd.edu — 20 Jul 2016, 21:20

Issues and troubleshooting - Windows • Re: Error when trying to calibrate with Opensesame PyGaze

2016-07-20T21:18:23+02:00

Are there any updates on this issue?

Statistics: Posted by skatacbarbour@nd.edu — 20 Jul 2016, 21:18